Chatwoot integration for AI agents in customer support
Chatwoot is an open-source omnichannel support platform that brings WhatsApp, email, website chat and social media into one shared inbox. It can be used in the cloud or installed on the company's own server. The agent uses the Chatwoot API, in the cloud or on your own installation, to read conversations, reply to customers, apply labels and transfer to agents.
What AI agents do with Chatwoot
First response with context
The agent answers frequent questions in the Chatwoot inbox by checking the knowledge base and the customer's orders. When it does not know, it hands off without making the customer repeat the story.
Labels and routing
Each conversation gets topic and urgency labels and goes to the right team, such as billing, technical support or sales. The supervisor sees an organized queue from the start.
Summary at handoff
When passing a conversation to an agent, it leaves a private note with the problem, what was already tried and the customer's data. The agent starts where the AI stopped.
Forgotten conversations
The agent tracks conversations unanswered beyond the SLA and alerts the supervisor in Slack or in Chatwoot itself. Nothing sits idle over the weekend without anyone knowing.
Connect Chatwoot once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Chatwoot, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Chatwoot and what it cost, all on record.
Ready-made AI teams that use Chatwoot
Often used together with Chatwoot
Questions about Chatwoot and AI agents
Does iTeam integrate with Chatwoot?
Yes, through the public Chatwoot API, using an access token from your instance, whether it runs in the cloud or on your own server.
Does it work with Chatwoot installed on our own infrastructure?
Yes. We only need your instance's API to be securely reachable by the agent, which we validate with IT during deployment.
Does the agent see conversations from every inbox?
You choose the inboxes and the allowed actions. The token can belong to a user with access restricted to the inboxes the agent serves.
