Gorgias integration with AI agents for e-commerce support
Gorgias is a help desk built for e-commerce, bringing together e-mail, chat, social media and WhatsApp and connecting to platforms such as Shopify to show the customer's orders in the conversation. The agent uses Gorgias through the iTeam app catalog to read and answer tickets, apply tags and macros and query the order data linked to the customer.
What AI agents do with Gorgias
Where is my order
The agent checks the order linked to the customer in Gorgias and the carrier's tracking, and replies with the status and the estimated delivery. It is the type of ticket that takes up the most of the team's time.
Exchanges and returns by policy
The agent assesses exchange requests against the deadline and the store policy. Cases outside the rule go to a support rep with a recommendation.
Tags that feed product
The agent tags tickets by reason, such as wrong size or defective product. The product team receives a monthly summary of the reasons.
Replies outside business hours
At night and on weekends, the agent answers what it can and leaves the rest organized by priority for the morning.
Connect Gorgias once. The agents use it within your rules.
- In the app catalogAvailable in the iTeam app catalog, with the app’s own login and permissions per agent.
- Each agent gets the right accessYou decide what each agent can read or do in Gorgias, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Gorgias and what it cost, all on record.
Ready-made AI teams that use Gorgias
Often used together with Gorgias
Questions about Gorgias and AI agents
Does iTeam integrate with Gorgias?
Yes, through the iTeam app catalog, with the API key of the store's Gorgias account.
Can the agent issue refunds?
It can prepare the refund according to the policy, but execution can require human approval, especially above a set amount.
Can I control the tone of the replies?
Yes. The agent follows the brand's tone guide and your existing macros, and you review a sample of the replies at the start.
