Shopify integration for AI agents
Shopify is an online store platform. Brands of every size use it to sell online and manage their catalog, orders and customers. The agent reaches Shopify through the iTeam app catalog, with the official API authorized by the store, to read orders, customers, products and stock.
What AI agents do with Shopify
Where is my order, answered
The agent looks up the order in Shopify and the tracking at the carrier, then replies to the customer on WhatsApp. Delays outside the norm become a task for the team.
Exchanges and returns by policy
The agent checks the exchange window and reason, generates the return label and logs the case. Exceptions to the policy go to approval.
Suspicious orders reviewed
Orders with risk signals, such as a mismatched address or an unusual amount, are set aside for review before shipping. The agent explains why it flagged each one.
Standardized product descriptions
The agent reviews catalog titles and descriptions, suggests improvements and fills in missing attributes. The team approves the changes in bulk.
Connect Shopify once. The agents use it within your rules.
- In the app catalogAvailable in the iTeam app catalog, with the app’s own login and permissions per agent.
- Each agent gets the right accessYou decide what each agent can read or do in Shopify, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Shopify and what it cost, all on record.
Ready-made AI teams that use Shopify
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
WhatsApp sales team
It answers product questions, puts the quote together and follows up with the buyer who said "let me think about it".
Inventory planning team
Stock, sales and lead times are checked every day. You get a reorder list per SKU and a warning about what is not selling.
Often used together with Shopify
Questions about Shopify and AI agents
Does iTeam integrate with Shopify?
Yes. Shopify is in the iTeam app catalog and connects through the official API with the store's authorization. The scope is set during the diagnosis.
Can the agent cancel or refund orders?
Only with your permission. Cancellations, refunds and price changes usually stay under human approval, and everything is recorded in the audit trail.
Does it work with Shopify Plus and multiple stores?
Yes. Each store is authorized separately, and the agent knows which store each order belongs to.
