Tray integration for AI agents
Tray is a Brazilian online store and marketplace integration platform used by small and mid-sized sellers, now part of the Locaweb group. This page is for stores that sell in Brazil. The agent uses the Tray API with the app authorization on your store, and iTeam's HTTP tool learns the order, product and customer endpoints from the documentation.
What AI agents do with Tray
Abandoned cart, with a conversation
The agent contacts shoppers who left a cart and answers questions about shipping, delivery time and payment. Coupons are offered only within the rule the store defines.
Order with pending payment
Orders with an unpaid boleto or Pix payment get a reminder with the payment link. After the deadline, the agent releases the reserved stock according to the rule.
Product questions answered
Questions about size, material and compatibility are answered from the product sheet. Anything not on the sheet goes to the team.
Stock checked against the ERP
The agent compares Tray stock with the ERP and points out differences before the store sells something it doesn't have.
Connect Tray once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Tray, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Tray and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Tray
Questions about Tray and AI agents
Does iTeam integrate with Tray?
Yes. iTeam connects through the Tray API, with the app authorization on your store, using iTeam's HTTP tool. The scope is confirmed during the diagnosis.
Can the agent give a customer a discount?
Only within the rules you set, such as a fixed coupon for an abandoned cart. Discounts outside the rule require human approval and are recorded.
Does it work with the marketplaces connected to Tray?
Yes. The agent sees the orders that come in through Tray, including marketplace orders, and it can also connect directly to the marketplaces.
