Eduzz integration with AI agents for course creators
Eduzz is a Brazilian platform for selling digital products, such as online courses, e-books and subscriptions, with checkout, a members area and an affiliate program. Course creators and digital product producers use it. This page is for sellers in Brazil. The agent uses the Eduzz API, with the producer account credentials, to look up sales, subscriptions, refunds and students and to trigger customer support.
What AI agents do with Eduzz
Open boletos and Pix payments
Orders that were generated but not paid get a WhatsApp message from the agent with the payment link and answers to questions about the product. It stops after the agreed number of attempts. A boleto is a Brazilian bank slip, and Pix is Brazil's instant payment system.
Course access support
A student says they cannot log in. The agent checks the purchase in Eduzz, resends the access and explains the steps. Billing cases go to a person.
Refund requests
The agent understands the reason for the refund request, checks the guarantee period and records the case. Approval follows the producer's policy.
Launch dashboard
During a launch, the agent sends the producer, on WhatsApp, sales per hour, the boleto payment rate and the top-selling affiliates.
Connect Eduzz once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Eduzz, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Eduzz and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Eduzz
Questions about Eduzz and AI agents
Does iTeam integrate with Eduzz?
Yes, through the Eduzz API, using the credentials generated in the producer account. The data scope is reviewed during deployment.
Can the agent approve refunds?
It can prepare and record the request. Approval can stay with a person or follow automatic rules you define.
Is student data safe?
The agent accesses only what it needs to provide support, and every query is kept in the audit trail, which helps with compliance with Brazil's data-protection law (LGPD).
