Mercado Livre integration for AI agents
Mercado Livre is the largest marketplace in Latin America (known as Mercado Libre outside Brazil). Sellers, manufacturers and distributors use it to sell online, get paid through Mercado Pago and ship through Mercado Envios. The agent uses the public Mercado Livre API, authorized by your seller account. It reads questions, orders, listings and claims, and acts within the rules you set.
What AI agents do with Mercado Livre
Questions answered on time
The agent answers buyer questions using the product sheet, current stock and the store's past answers. Questions about warranty, invoices or non-standard delivery times go to a person before anything is sent.
Claims handled before they become mediation
When a claim is opened, the agent gathers the order, the tracking and the conversation, and proposes a reply to the support agent. The goal is to resolve it before the listing's reputation takes a hit.
Price and stock aligned with your ERP
Every day the agent compares listing prices and stock with the ERP and lists the differences. Price changes above a set limit go through approval in the sales Pipe.
Daily account summary
Every morning the manager gets yesterday's sales, late orders, unanswered questions and paused listings, each with a direct link to act.
Connect Mercado Livre once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Mercado Livre, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Mercado Livre and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Mercado Livre
Questions about Mercado Livre and AI agents
Does iTeam integrate with Mercado Livre?
Yes. iTeam connects through the public Mercado Livre API, authorized by your seller account. The exact scope (questions, orders, listings, after-sales) is set during the diagnosis.
Can the agent change prices or pause listings on its own?
Only if you allow it. Each action has its own permission, and you can require human approval for price changes, pausing a listing or replying to a claim. Everything is recorded in the audit trail.
Does it work with several seller accounts?
Yes. Each account is authorized separately, and the agent knows which store each order belongs to. Reports can be per account or consolidated.
