An AI agent for ecommerce that answers "where is my order?"
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
The same five questions fill your inbox all day.
Where is my order, can I change the size, when will the refund arrive. Each answer means opening the store admin, the carrier site and the payment screen, and doing it again for the next customer.
- Shopify and WooCommerce stores with a steady flow of order questions
- Founders who still answer every ticket and want AI ecommerce customer support they can check
- Brands that sell through WhatsApp and the online store at the same time
The agents
Answers customers in Gorgias, e-mail and WhatsApp with the real order data: status, tracking link, delivery estimate and your return policy.
Spots orders that are late, stuck or returned to sender and warns the team before the customer complains.
Checks the payment in Stripe and the order value, prepares the refund or store credit and waits for a person to approve it.
How it works
- A customer asks about an order on chat, e-mail or WhatsApp.
- Jaca finds the order in Shopify or WooCommerce and replies with status, tracking and the next date to expect.
- For exchanges and returns, Jaca checks your policy and opens the request with the right labels and steps.
- When money is involved, Darwin prepares the refund in Stripe and a person approves it before anything is paid back.
- Nina adds the case to the daily report and flags delayed shipments that may cause more tickets tomorrow.
Example of what you get
Daily store support summary
- Order tracking questions answered and orders still delayed
- Return and exchange requests opened, by reason
- Refunds waiting for approval, with order number and amount
- Products that generate the most questions, so you can fix the listing
What changes
- Customers know where their order is without waiting for business hours
- Refunds are consistent with your policy and always approved by a person
- You learn which products, carriers or listings create the most support work
Where a person is still needed. It does not issue refunds, change orders already shipped or offer discounts on its own. It also depends on your carrier sending tracking updates to the store.
Connects to
Online store support team
How does AI order tracking work for an online store?
The agent reads the order and fulfillment data in Shopify or WooCommerce, including the tracking number, and gives the customer the current status in plain words. If the tracking has not moved for too long, it flags the order for your team.
Is this AI for Shopify store owners only, or does it work with other platforms?
It connects to Shopify and WooCommerce, takes conversations from Gorgias and WhatsApp Business, and reads payments in Stripe. It works with the setup you already have.
Can ecommerce AI customer service see my customers' payment data?
It sees what it needs to answer, such as order value and payment status, never full card numbers. Refunds and changes always go to a person for approval, and every action is logged.
How quickly can a store start using AI agents for ecommerce?
Connect your store, help desk and payment tool, then paste your shipping and return policy. That is usually a working session. Opening the team is free, so you can try it on yesterday's real questions first.
Can AI handle returns and exchanges for an online store?
Yes. Jaca checks the request against your return policy, such as the time window and the product condition, and opens the return with the right labels and steps. If money goes back to the customer, Darwin prepares it and a person approves.
What happens when an order is late or stuck?
Nina spots orders with no tracking movement or returned to sender and warns the team before the customer writes. When the customer does ask, Jaca gives the real status and next step instead of a generic answer.
Can I set the tone and the policy answers for my brand?
Yes. You paste your shipping and return policy and describe your brand's tone, and Jaca follows both. You can also list what it must never promise, such as discounts or delivery dates the carrier has not confirmed.
Does it answer customers on WhatsApp as well as e-mail?
Yes. Conversations come from Gorgias, e-mail and WhatsApp Business, and Jaca answers each one with the same order data. Customers get replies in their own language.
Does it help during sales peaks like Black Friday?
The repeated questions, such as tracking and delivery dates, grow most during peaks, and Jaca can answer many of them at the same time. Your team keeps the cases that need judgment, and Nina flags delayed shipments early so they do not turn into a wave of tickets.
How do I know the AI support is working for my store?
The daily summary shows tracking questions answered, returns opened by reason and refunds waiting for approval. Watch whether your team spends less time on repeated questions and whether the products that cause the most questions get their listings fixed.