Shopify API: what you can do with it and how to use it with AI agents
Shopify offers APIs to read and change almost everything in a store: products, orders, customers, inventory and discounts. Merchants, agencies and app developers use them. Access is through a custom app created in the store or a public app with OAuth.
What the Shopify API offers
Admin API
Manage products, orders, customers, inventory, discounts and fulfillment, available in GraphQL.
Storefront API
Storefront and cart data for custom shopping experiences.
Webhooks
Events such as order created, paid or canceled, product updated and more.
Inventory and locations
Quantities by location and inventory adjustments.
Fulfillment
Shipping records, tracking and delivery status for orders.
How to access the Shopify API
- With your company’s credentialsFor your own store, you create a custom app in the Shopify admin, which generates an access token with the scopes you choose. Public apps use OAuth 2.0.
- The Admin API has a rate limit calculated by query cost: paginate large queries.
- API versions are dated and expire: keep up with updates.
- Customer data is covered by data-protection law such as GDPR: give access only to what is needed.
Official documentation: shopify.dev
What an iTeam agent does with the Shopify API
Where is my order
The agent answers customers on WhatsApp or e-mail by checking the order and tracking in Shopify, and escalates late deliveries to the team.
Inventory and catalog in order
The agent flags out-of-stock products that are still published, variants without images and prices that differ from the ERP.
Payment recovery
Unpaid orders and abandoned checkouts get a message from the agent with the right link, within your discount rules.
Daily sales report
The manager receives revenue, average order value, best sellers and returns for the store every morning.
From the credential to the agent at work, with approval
Create the custom app
In the Shopify admin, create a custom app and select only the scopes you need, such as reading orders and products.
Add the token to iTeam
The access token goes into the vault, and each agent gets read or write permission according to its role.
Webhooks and pilot
Set up the order webhooks, test on a development store if you have one, and enable writing with approval.
Ready-made AI teams that use Shopify
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
WhatsApp sales team
It answers product questions, puts the quote together and follows up with the buyer who said "let me think about it".
Inventory planning team
Stock, sales and lead times are checked every day. You get a reorder list per SKU and a warning about what is not selling.
Questions about the Shopify API
Is the Shopify API free?
Using the API with your own store has no separate charge. It is part of your Shopify subscription, within the limits of your plan.
Do I need to code to use the Shopify API with iTeam?
No. iTeam connects to the store through the custom app, and the deployment team sets up scopes and webhooks.
Can the agent change prices?
Yes, if you grant the write scope. We recommend human approval for price changes and discounts.
