Intelipost API: what you can do and how to use it with AI agents
Intelipost is a Brazilian freight management platform with an API to quote, dispatch and track deliveries across several carriers. Mid-size and large retailers and e-commerce operations use it. Access is through an API key from the customer's own Intelipost account, so this guide suits companies that ship within Brazil.
What the Intelipost API offers
Freight quotes
Price and delivery time across the contracted carriers for each order.
Shipment orders
Creating shipments with packages, invoice and recipient.
Labels
Generating labels and dispatch documents.
Tracking
Delivery events standardized across carriers.
Status webhooks
Notices when a delivery status changes.
How to access the Intelipost API
- With your company’s credentialsThe account's API key, sent in the request header. Intelipost provides credentials and guidance during onboarding.
- Recipient addresses and phone numbers are personal data under Brazil's LGPD.
- Prefer status webhooks to repeated tracking queries.
- Confirm which carriers are active on the account before quoting.
What an iTeam agent does with the Intelipost API
Late delivery before the complaint
The agent follows the statuses and tells the customer when a delivery will be late, with a new estimate.
Carrier incident
When the status shows damage or an absent recipient, the agent opens the case and informs the buyer.
Carrier comparison
The agent consolidates promised and actual delivery time by carrier and region so logistics can negotiate.
Where is my order
On WhatsApp, the agent replies with the latest tracking event, so the rep does not open another system.
From the credential to the agent at work, with approval
Ask for the API key
Get the credential and the account documentation from Intelipost.
Store it in the iTeam vault
The key stays in the vault. Support checks tracking, and logistics creates shipments.
Test with approval
Creating and canceling shipments starts with human approval.
Ready-made AI teams that use Intelipost
Questions about the Intelipost API
Is the Intelipost API free?
The API is part of the contracted Intelipost service, and the cost follows the platform contract.
Do I need to code to use the Intelipost API with iTeam?
Not necessarily. iTeam's HTTP tool reads the documentation, and the deployment team sets up the workflows.
Does it work with several carriers?
Yes. That is the role of Intelipost: standardizing quotes and tracking across the contracted carriers.
