Magento API: products, orders and customers in Adobe Commerce with AI agents
Magento, now Adobe Commerce and Magento Open Source, has REST and GraphQL APIs for catalog, orders, customers, stock and cart. Mid-size and large online stores and ERP and logistics integrators use it. Access is through an integration registered in the admin panel, with tokens.
What the Magento API offers
Catalog
Products, categories, attributes and prices.
Orders
Query orders, invoices, shipments and refunds.
Customers
Register and query customers.
Stock
Query and update quantities.
Cart and checkout
Cart operations, widely used through GraphQL.
Promotions
Price rules and coupons.
How to access the Magento API
- With your company’s credentialsAn integration created in the admin panel, which generates access tokens, or admin and customer tokens; OAuth is also supported for integrations.
- Use a staging environment before production.
- Limit the integration's resources in the panel.
- Customer and order data is personal: apply data-protection law such as GDPR.
Official documentation: developer.adobe.com/commerce/webapi
What an iTeam agent does with the Magento API
Order status in support
The customer asks and the agent checks the order, invoice and shipment to answer.
Incomplete catalog
The agent flags products with no image, description or required attributes.
Coupons and promotions
The agent prepares the coupon marketing asked for and activates it only after approval.
Refunds
The agent gathers the order data and the reason and sends them for approval before recording the refund.
From the credential to the agent at work, with approval
Create the integration in the panel
In the admin, register the integration with access only to the resources needed.
Vault and permissions
Store the tokens in the iTeam vault and define each agent's actions.
Test in staging
Use a staging environment and approval on changes.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about the Magento API
Is the Magento API free?
Magento Open Source is free and includes the APIs; Adobe Commerce is licensed. Hosting and extensions are separate costs.
Do I need to write code to use the Magento API with iTeam?
Not necessarily. iTeam's HTTP tool reads the API documentation and learns the endpoints, and the deployment team sets up credentials, permissions and tests with you.
Does Magento have a GraphQL API?
Yes. Besides REST, Magento has GraphQL, widely used in headless stores and for catalog and cart operations.
