Confluence integration with AI agents for knowledge bases
Confluence is Atlassian's company wiki for documenting processes, projects, decisions and knowledge bases. Technology and operations teams commonly use it alongside Jira. The agent uses Confluence through the iTeam app catalog to search and read pages as a knowledge base, and to create or update documentation in the spaces you allow.
What AI agents do with Confluence
Ask the manual
An employee asks in Slack or Teams how an internal process works, and the agent answers from the Confluence pages, citing the link. If a page is out of date, it tells the owner.
Meeting notes that become a page
After a meeting, the agent turns the notes into a page with decisions, owners and deadlines, in the project's space.
Documentation that keeps up with the code
When the issues in a release are closed in Jira, the agent proposes updates to the affected pages. The owner reviews and publishes.
Guided onboarding
A new hire talks with the agent during the first weeks and receives the right pages in the right order for their role.
Connect Confluence once. The agents use it within your rules.
- In the app catalogAvailable in the iTeam app catalog, with the app’s own login and permissions per agent.
- Each agent gets the right accessYou decide what each agent can read or do in Confluence, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Confluence and what it cost, all on record.
Ready-made AI teams that use Confluence
Often used together with Confluence
Questions about Confluence and AI agents
Does iTeam integrate with Confluence?
Yes, through the iTeam app catalog, with authorization from your company's Atlassian account. For Confluence Data Center, we assess the REST API in the diagnosis.
Does the agent see restricted pages?
It respects the permissions of the connected user, and you also choose which spaces enter the agent's knowledge base.
Can the agent publish pages?
It can create drafts or publish, depending on the permission you give. For official spaces, we recommend publishing only after human review.
