AI agents in Microsoft Teams
Microsoft Teams is the chat, meetings and collaboration platform of Microsoft 365. Companies use it for communication inside the company and with partners. Microsoft Teams is a native iTeam channel. The agent talks in chats and channels, receives requests, sends alerts and asks for approvals, through Microsoft Graph with the administrator's consent.
What AI agents do with Microsoft Teams
Approval in the chat itself
Purchase, refund or discount requests reach the manager as a card in Teams with the data and the attachment. They approve or decline right there, and the source system is updated.
Internal helpdesk
Employees ask about time off, policies or system access, and the agent answers from the official documents. What it doesn't know becomes a ticket for HR or IT.
Meeting notes and tasks
After Teams meetings, the agent uses the transcript to write the notes and assign tasks. Attendees get the summary in the chat.
Alerts in the right channel
Events from other systems, such as a stuck order or an unhappy customer, become a message in the team's channel. The agent includes the context and a suggested action.
Connect Microsoft Teams once. The agents use it within your rules.
- Native connectorIt comes ready in the iTeam catalog: you authorize access and the agent starts using it.
- Each agent gets the right accessYou decide what each agent can read or do in Microsoft Teams, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Microsoft Teams and what it cost, all on record.
Ready-made AI teams that use Microsoft Teams
Often used together with Microsoft Teams
Questions about Microsoft Teams and AI agents
Does iTeam integrate with Microsoft Teams?
Yes. Teams is a native iTeam channel. The Microsoft 365 administrator installs it, authorizes the app and decides which teams it joins.
Does the agent read all Teams conversations?
No. It only sees conversations where it is mentioned or channels it was added to, according to the permissions the administrator approved. All actions are in the audit trail.
Does it work together with WhatsApp?
Yes. The same agent can serve customers on WhatsApp and talk to the internal team in Teams, keeping the memory of the case.
