Chronic-use refills across both pharmacies
Message chronic-use customers on WhatsApp before their medication runs out, using your Trier export, and bring them back to the neighborhood pharmacy.
These are examples. Connect the tool your company already uses for the same job, your own system, or any other app through MCP or API.
Needs
- SpreadsheetGoogle Sheets, Excel, Airtable or your own system (MCP or API)
- MessagingWhatsApp, Instagram, Telegram, website chat or your own system (MCP or API)
The problem and the goal
Remind every chronic-use customer at the right moment, before the medication runs out, and bring them back to the neighborhood pharmacy.
People on blood pressure and diabetes medication forget to refill and end up at the big chain. This team reads your Trier export in Google Sheets, spots who is close to running out and sends the right WhatsApp reminder with the medication name and an invite to stop by the pharmacy. Those already overdue get a different message, with a hold offer and a call list for the counter.
The team in this Circle
Reads the Trier sheet and builds the list of who is close to running out, by pharmacy and by days overdue
Sends the WhatsApp reminder to each customer, with the medication name and an invite to stop by the pharmacy
Handles those already late: a different message, a medication hold offer and a call list for the counter
Shows every week how many were reminded, how many returned and what each pharmacy recovered
Chronic-use refills across both pharmacies
How do I remind chronic-use customers before their medication runs out?
The team matches your Trier export against each customer's days of treatment and sends the WhatsApp reminder at the right moment, with the medication name and an invite to visit the pharmacy.
Do I need to replace Trier or my WhatsApp number?
No. The team works from the Trier export into Google Sheets and uses WhatsApp Business with the official API, so the system and number you already use stay as they are.
Can I see how many customers came back to buy?
Yes. The Refill Dashboard compares the new Trier export with the previous one and shows every week how many were reminded, how many returned and what each pharmacy recovered.
