No maintenance request left behind
Log maintenance requests from 40 buildings arriving by email and WhatsApp into Google Sheets and chase deadlines so nothing goes unanswered.
These are examples. Connect the tool your company already uses for the same job, your own system, or any other app through MCP or API.
Needs
- SpreadsheetGoogle Sheets, Excel, Airtable or your own system (MCP or API)
- E-mailGmail, Outlook, your company e-mail or your own system (MCP or API)
- MessagingWhatsApp Business (Meta's official API), WhatsApp, Instagram, Telegram or your own system (MCP or API)
The problem and the goal
Building managers across 40 properties send maintenance requests by email and WhatsApp and many get lost; the goal is for every request to become a row in Google Sheets with building, owner and deadline, and for nothing to go unanswered.
Your firm manages 40 buildings and maintenance requests arrive by email and WhatsApp, with many slipping through. The Request Intake agent turns each email into a row in Google Sheets with building, maintenance type and urgency, the Building Managers' WhatsApp agent logs WhatsApp requests in the same sheet and confirms a ticket number, and the Deadline Chaser emails the team each morning with requests that have no owner or are overdue.
The team in this Circle
Turns each request arriving by email into a row in the sheet with building, maintenance type and urgency
Receives requests arriving on WhatsApp, logs them in the same sheet and confirms a ticket number to the building manager
Every morning lists requests with no owner or past deadline and emails the summary to the maintenance team
No maintenance request left behind
How do we stop losing maintenance requests sent on WhatsApp?
The Building Managers' WhatsApp agent receives requests through WhatsApp Business (Meta's official API), logs them in the sheet and confirms a ticket number to the building manager, so requests no longer live only in a chat.
Can we see which requests have no owner or are overdue?
Yes. The Deadline Chaser lists every morning the requests with no owner or past their deadline and emails the summary to your maintenance team.
Do we have to replace the tools we already use?
No. The team keeps Google Sheets as the single source of truth and Gmail for email requests; WhatsApp connects through Meta's official API.
