Digisac API: what you can do and how to use it with AI agents
Digisac is a Brazilian customer service platform. Its API lets you send messages, manage contacts and tickets, and receive events from conversations that arrive through WhatsApp and other channels. Brazilian companies with support and sales teams working from a shared inbox use it. Access is through a token generated in the customer's account.
What the Digisac API offers
Messages
Send text messages and files to contacts through the connected channels.
Contacts
Create, search and update contacts and tags.
Tickets
Open, transfer and close conversations.
Departments and users
Distribute conversations among queues and agents.
Webhooks
Events for a received message, an opened ticket and a closed ticket.
How to access the Digisac API
- With your company’s credentialsUses an access token generated in the Digisac dashboard by the account administrator, sent in requests to the company's instance.
- Follow WhatsApp's rules for messages outside the service window.
- Always set up transfer to a human when the customer asks.
- Conversations contain personal data: apply Brazil's LGPD (the data-protection law) and a retention period.
What an iTeam agent does with the Digisac API
First response on WhatsApp
The agent answers common questions, collects the customer's details and transfers the ticket to the right department with a summary.
Reviving a stalled conversation
Tickets with no customer reply get a follow-up message at the agreed time, and the agent closes the ones that do not come back.
Ticket summary to the CRM
At the end of the conversation, the agent logs the summary and reason in the CRM and tags the contact.
Campaign lead qualification
Leads that arrive from the campaign are qualified by the agent before they go to the salesperson's queue.
From the credential to the agent at work, with approval
Generate the token in Digisac
The administrator generates the token and provides the address of the company's instance.
Store in the vault and set queues
Register it in the iTeam vault and define in which departments the agent answers and where it transfers.
Start with controlled hours
Switch it on first in one department or time window, with the team following the conversations.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about the Digisac API
Is the Digisac API free?
API access depends on the plan you contract with Digisac. Confirm with the vendor whether it is included or has an additional cost.
Do I need to write code to use the Digisac API with iTeam?
Not necessarily. The iTeam deployment team sets up the integration from Digisac's documentation and your support rules.
Does the customer know they are talking to an agent?
We recommend that they do. The agent introduces itself, solves what it can and hands over to a person when needed.
