Twilio API: SMS, voice, WhatsApp and verification with AI agents
Twilio offers communication APIs: SMS, voice calls, WhatsApp messages, code verification and email through SendGrid. Companies that need to send notifications, handle phone support and verify users use it. Access is through account credentials and API keys from the console.
What the Twilio API offers
Messages (SMS and WhatsApp)
Send and receive messages with numbers or senders on the account.
Voice
Make and receive calls, and record and control the call flow.
Verification
Send and check codes by SMS, voice or email.
Numbers
Buy and configure phone numbers.
Status webhooks
Receive delivery events, incoming messages and calls.
How to access the Twilio API
- Public APIAn Account SID with an auth token, or API keys created in the Twilio console, used with basic authentication on requests.
- Every message and minute has a cost, so set a spending cap.
- WhatsApp requires approved templates to start conversations.
- Respect the customer's consent and contact hours.
Official documentation: www.twilio.com/docs
What an iTeam agent does with the Twilio API
Appointment confirmations
The agent sends an SMS or WhatsApp message to confirm appointments and reschedules anyone who asks for another date.
Phone support
The agent answers calls, understands the reason and routes to the right team or opens a ticket.
Delivery notices
The logistics agent tells the customer about dispatch and delivery delays.
Verification in internal processes
Before a sensitive action, the agent asks the requester for a verification code.
From the credential to the agent at work, with approval
Prepare the Twilio account
Configure numbers and approved WhatsApp senders, and create a dedicated API key.
Vault and caps
Store the key in the iTeam vault and set a spending cap and a message cap per agent.
Test with internal numbers
Validate flows with team numbers and approval before talking to customers.
Ready-made AI teams that use Twilio
Questions about the Twilio API
Is the Twilio API free?
No. Twilio charges for usage, such as messages, minutes and numbers, with prices that vary by country. New accounts get a trial credit.
Do I need to code to use the Twilio API with iTeam?
Not necessarily. iTeam's HTTP tool reads the API documentation and learns the endpoints, and the deployment team sets up credentials, permissions and tests with you.
Can I use WhatsApp through the Twilio API?
Yes. Twilio is one of the WhatsApp Business providers, and Meta's rules apply to message templates and the messaging window.
