Infobip API: SMS, WhatsApp, email and voice with AI agents
Infobip is a global communications platform with APIs for SMS, WhatsApp, email, voice, RCS and other channels. Large companies use it for notifications, support and campaigns. Access is through an API key created in the account portal, with a base URL specific to the account.
What the Infobip API offers
SMS
Send messages and check delivery status.
Send messages and templates and receive customer replies.
Send transactional email and track events.
Voice
Make calls and send voice messages.
Reports and logs
Query deliveries, failures and sending history.
Webhooks
Receive incoming messages and delivery reports.
How to access the Infobip API
- With your company’s credentialsAn API key generated in the Infobip portal and sent in the authorization header, using the base URL given for the account.
- Every send has a cost, so set caps.
- WhatsApp requires approved templates and the messaging window.
- Respect the customer's consent and opt-out, in line with your data-protection law.
Official documentation: www.infobip.com/docs/api
What an iTeam agent does with the Infobip API
Transactional notifications
The agent sends order, billing or appointment notices through the customer's preferred channel.
WhatsApp support
The agent answers questions, solves what it can and hands off to a person with the history.
Channel fallback
If WhatsApp does not deliver, the agent tries SMS, following the company's rule.
Delivery report
The agent shows the delivery rate and failures by channel and by carrier.
From the credential to the agent at work, with approval
Prepare the account
Configure senders and approved WhatsApp templates, and create a dedicated API key.
Vault and spending cap
Store the key in the iTeam vault and set a cap on sends and cost per agent.
Test with an internal audience
Validate flows with team numbers and approval before going to customers.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about the Infobip API
Is the Infobip API free?
No. Infobip charges for usage, depending on channel, country and contract. New accounts have a trial option.
Do I need to code to use the Infobip API with iTeam?
Not necessarily. iTeam's HTTP tool reads the API documentation and learns the endpoints, and the deployment team sets up credentials, permissions and tests with you.
Is Infobip an official WhatsApp provider?
Yes. Infobip is one of the WhatsApp Business providers, following Meta's rules for templates and the messaging window.
