Infobip integration for AI agents
Infobip is a global omnichannel communication platform with APIs for SMS, WhatsApp, email, voice and RCS. Banks, retailers and technology companies use it for notifications and customer service at scale. The agent sends and receives messages on the channels you have contracted through the Infobip API, which iTeam's HTTP tool learns from the API documentation.
What AI agents do with Infobip
Transactional notifications with replies
Purchase, delivery or due-date notices go out through Infobip. When the customer replies, the agent understands the request and resolves it or hands it off. Replies no longer land in an inbox nobody owns.
WhatsApp support on your existing infrastructure
Companies that already use Infobip as their WhatsApp provider put the agent on inbound conversations. Routing to humans stays in the flow you already have.
The right channel for each customer
The agent chooses between WhatsApp, SMS and email based on each contact's preference and delivery history. Messages that were not delivered are resent on the alternative channel.
Confirmations in high-volume operations
On peak dates, the agent confirms appointments and deliveries in batches and handles the exceptions one by one. The human team deals only with what is left.
Connect Infobip once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Infobip, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Infobip and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Infobip
Questions about Infobip and AI agents
Does iTeam integrate with Infobip?
Yes. iTeam connects through the Infobip API using the key from your account.
Can the agent send large campaigns?
Only within approved limits. Bulk sends go through approval and respect opt-outs and permitted sending hours.
How is the cost per message tracked?
Each agent has a cost cap in iTeam and every send is logged, so you can follow spend by channel.
