Amazon SES integration for AI agents
Amazon SES (Simple Email Service) is the email sending service from AWS. Companies and technology teams use it for transactional email, notifications and high-volume campaigns. The agent sends email from verified senders and tracks deliveries, rejections and complaints through the Amazon SES API, with restricted IAM credentials.
What AI agents do with Amazon SES
Personalized email at scale
The agent writes and sends individual messages through SES, such as a renewal notice with each customer's details. New templates go through approval before the first send.
Bounces and complaints handled
The agent reads bounce and complaint notifications and flags the contact in the CRM, removing it from future lists. Rates above the limit become an alert to the owner.
Customer reply with an owner
Replies to the emails sent reach the agent, which understands the topic and answers or forwards it to the team. No reply gets lost in a no-reply inbox.
Domain health monitored
The agent tracks volume, deliverability and verification status of the domains and warns before you get close to the quotas. The technical team acts ahead of time.
Connect Amazon SES once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Amazon SES, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Amazon SES and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Amazon SES
Questions about Amazon SES and AI agents
Does iTeam integrate with Amazon SES?
Yes. iTeam connects through the Amazon SES API with an IAM user that has permission only to send and to read metrics.
Can the agent send from any address?
No. It uses only senders and domains verified in SES and approved by you.
How do you avoid sending too much?
Each agent has a volume cap and a cost cap in iTeam, on top of SES's own quotas, and large sends require approval.
