Every order accounted for by end of day
Turn courier WhatsApp messages into order status, keep a live list of open orders and send the daily close-out by Gmail.
These are examples. Connect the tool your company already uses for the same job, your own system, or any other app through MCP or API.
Needs
- SpreadsheetGoogle Sheets, Excel, Airtable or your own system (MCP or API)
- E-mailGmail, Outlook, your company e-mail or your own system (MCP or API)
The problem and the goal
Couriers report deliveries on WhatsApp and updates get buried across chats; this circle keeps a live list of open orders and a daily close-out so any customer call can be answered in seconds.
This team reads your couriers' WhatsApp Business messages and turns each one into an order status: picked up, delivered, failed or no answer. It keeps a live list of open orders in Google Sheets, so when a customer calls asking where their food is, you can answer in seconds. At the end of the day it sends a close-out by Gmail showing what was delivered, what is still open and who to chase.
The team in this Circle
Turns couriers' WhatsApp messages into order status: picked up, delivered, failed, no answer
Needs: WhatsApp Business Cloud API (Meta) webhook, the order system or the delivery spreadsheet
Keeps the live list of open orders and answers 'where is my food?' in seconds
Needs: comes from ReadsCourierChats, Google Sheets
Sends the end-of-day close-out: delivered, still open and who to chase
Needs: Gmail or Slack
Every order accounted for by end of day
How do I know which orders are still open at the end of the day?
Courier WhatsApp messages are read and turned into order statuses, and the open-orders list stays current in Google Sheets throughout the day. At close-out you get a Gmail summary of what was delivered and what is still open.
Can I answer a customer who calls asking where their order is?
Yes. The live list shows each order's status, so your team can answer in seconds instead of digging through three different chats.
Do I have to replace my order system?
Not necessarily. The team connects to WhatsApp Business and to your order system or the delivery spreadsheet you already use, and the daily close-out arrives by Gmail.
