Every website inquiry answered in minutes
Automate first contact from your website: qualify, route to the right lawyer and track response time with Google Sheets and Gmail.
These are examples. Connect the tool your company already uses for the same job, or your own system through MCP or API.
The problem and the goal
Problem: website inquiries take days to get a first reply, and the firm loses cases to faster firms. Goal: every new inquiry gets a first reply within minutes, 24/7, and reaches the right lawyer the same day. Indicator: time from inquiry to first reply, and share of inquiries answered within 15 minutes (target to be set with you).
The team replies to every new website inquiry within minutes, 24/7, collects the key facts and routes urgent cases to the right lawyer the same day. It uses your form tool, Google Sheets and Gmail to log, prioritize and chase pending replies, and reports weekly on the time from inquiry to first reply.
The team in this Circle
Replies to every new website inquiry within minutes, 24/7, and collects the key facts (area of law, what happened)
Needs: the form tool (Typeform, Gravity Forms, Webflow, RD Station) or the site developer, the partner responsible for intake, Google Sheets or the firm's CRM
Scores each inquiry by urgency and fit (deadline, area of law, case value) and sends the hot ones to the right lawyer
Needs: the intake partner, the partners, Gmail or Slack
Chases inquiries that got no reply from a lawyer within the day and reports weekly how fast the firm answers
Needs: Google Sheets, Gmail or Slack
Every website inquiry answered in minutes
How fast should a law firm reply to a website inquiry?
As fast as possible: the longer the wait, the more likely the client contacts another firm. The team replies within minutes, 24/7, and routes the case to the responsible lawyer the same day.
Does the agent replace the lawyer's review?
No. It handles first contact, collects the key facts and orders the queue by urgency and fit with your practice areas. Legal assessment and the decision to take the case stay with the lawyers.
How do I know inquiries are being answered?
The team logs every inquiry in Google Sheets and sends alerts through Gmail, with a weekly report on time to first reply and the share of inquiries answered within 15 minutes.
