AI logistics: deliveries, fleet and exceptions tracked in real time
The logistics coordinator spends the day calling drivers and carriers to find out where each load is. Delivery exceptions are logged in a WhatsApp group and get lost. Fleet maintenance is remembered when the truck breaks down.
Logistics with AI, step by step
Deliveries tracked
The agent matches ERP orders with trackers and carriers and shows the status of each delivery, with no calls.
Routes and time windows organized
The agent suggests the delivery sequence based on customer time windows, region and vehicle capacity. The coordinator adjusts and confirms.
Exceptions handled
The driver reports an exception in WhatsApp with a photo. The agent opens the case, tells the customer and sales, and follows it until it is solved.
A fleet that is up to date
The agent tracks mileage, documents and maintenance and warns in advance, opening the service order for approval.
Less repetitive work. More control.
- Delivery status without having to call
- Exceptions logged and resolved
- Customers told about delays in advance
- Fleet maintenance done on time
Systems used in this solution
Ready-made AI teams for this work
Logistics and deliveries team
Routes, drivers and delivery status in one place, with customers told about delays before they have to ask.
Real estate lead team
The lead asks about the apartment at 9 p.m. It gets an answer, a few questions about budget and timing, and a viewing on the calendar.
Inventory planning team
Stock, sales and lead times are checked every day. You get a reorder list per SKU and a warning about what is not selling.
Procurement and quotes team
Requests go out to suppliers, quotes come back into one table, and the approver sees price, terms and past orders before saying yes.
Questions about logistics with AI
Does iTeam replace our TMS?
Not necessarily. The agents work with the TMS, ERP and trackers you already have and handle the coordination between them.
Do drivers need an app?
No. They use WhatsApp to send photos, proof of delivery and exceptions.
Does it integrate with carriers?
Yes, with platforms such as Intelipost, a Brazilian shipping platform, and with carriers that offer an API or online tracking.
What about drivers' location data?
It is used only for operations, with restricted access and an audit trail, in line with your privacy policy and data protection law.
