Blip integration: AI agents that cover what your chatbot flow misses
Blip is the conversation platform from Curiosity (formerly Take), used by large companies for customer service and sales on WhatsApp, Instagram and other channels, with a flow builder and a human service desk. This page is for companies that serve customers in Brazil. The agent talks through Blip's channels and exchanges data with the flows and the service desk through the Blip APIs, which iTeam's HTTP tool learns by reading the API documentation.
What AI agents do with Blip
Open question in the middle of a flow
When the customer writes something that does not fit the flow's buttons, Blip passes the message to the agent, which understands the request and either answers or returns to the right step of the flow.
Lookups in legacy systems
The agent checks a duplicate copy, an order status or a ticket number in internal systems and returns the answer to the Blip channel. The flow does not need a new integration for every question.
Handover with a summary for the agent
Before passing to the human desk, the agent summarizes the conversation, the reason and the data already collected. The service representative starts without asking for everything again.
Analysis of conversations that did not resolve
The agent reads the week's abandoned or transferred conversations and groups the reasons. The customer experience team receives the list of flow fixes ranked by volume.
Connect Blip once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Blip, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Blip and what it cost, all on record.
Ready-made AI teams that use Blip
Often used together with Blip
Questions about Blip and AI agents
Does iTeam integrate with Blip?
Yes. iTeam connects through the Blip APIs, with the key of your bot or contract, and the exact design is done during deployment.
Do I have to rebuild the flows I already have in Blip?
No. The agent steps in at the points where the current flow gets stuck or needs to check systems, and the rest stays as it is.
How do I control what the agent answers?
You define the subjects it can resolve and when it must hand over, and every answer is recorded in the audit trail.
