Cielo integration for AI agents that reconcile card sales
Cielo is one of the largest card acquirers in Brazil, with card terminals, payment links and an e-commerce gateway. Physical and online merchants use Cielo to accept credit card, debit card and Pix payments (Brazil's instant payment system). This page is for companies that sell in Brazil. The agent looks up transactions, creates payment links and checks receivables through the Cielo developer APIs, using the merchant's own credentials.
What AI agents do with Cielo
Payment link inside the conversation
When a customer wants to pay by card, the agent creates a Cielo payment link with the order amount and installments and sends it on WhatsApp. Once the payment is confirmed, the order is released in your system.
Card sales reconciliation
Every day the agent compares the sales recorded in the ERP with the Cielo transactions and flags differences in amount, card brand or installments. Finance receives only the exceptions.
Fee charged versus fee contracted
The agent compares the fee applied to each sale with the negotiated rate table and points out differences by card brand and payment type. The report is the basis for a dispute with the acquirer.
Cash forecast from receivables
The agent reads the receivables schedule and adds it to accounts receivable in the ERP to show cash for the coming weeks. Early payouts appear separately so the CFO can decide.
Connect Cielo once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Cielo, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Cielo and what it cost, all on record.
Ready-made AI teams for this work
Bank reconciliation team
Bank lines, Stripe payouts and ledger entries are matched each morning. You only see what did not match, with a reason.
Accounts payable team
Invoices arrive by e-mail and in shared folders. The team reads them, checks them and lines them up for your approval before the due date.
Collections team
Before and after each due date, customers get a clear reminder with a payment link. Disputes and promises to pay go to your team.
Cash flow forecast team
Every week the projection is rebuilt from your books, open invoices and bills, with a plain note on what changed and why.
Bookkeeping team
Transactions are categorized as they come in, receipts are matched, and the month-end close starts with a short list of questions.
Often used together with Cielo
Questions about Cielo and AI agents
Does iTeam integrate with Cielo?
Yes. iTeam connects through the Cielo developer APIs, using your merchant credentials. What is available depends on the Cielo product you have contracted, and the scope is confirmed in the diagnosis.
Can the agent refund a sale?
Not without approval. Refunds and cancellations always wait for a person with the authority to approve them, and every request is recorded in the audit trail.
Does card data pass through the agent?
No. The customer enters card data in the Cielo environment. The agent only handles amounts, statuses and transaction identifiers.
