iClinic integration with WhatsApp and AI agents
iClinic is management software for medical practices and clinics, with online scheduling, electronic health records, digital prescriptions and billing. This page is for clinics that operate in Brazil. The agent connects through the iClinic API when it is enabled for the clinic, or through exported schedules and reports, with the scope confirmed in the diagnosis.
What AI agents do with iClinic
Schedule confirmed the day before
The agent asks each next-day patient to confirm on WhatsApp and updates the status. The practice starts the day knowing who is coming.
Open slot filled
When someone cancels, the agent offers the slot to people on the waiting list, in order, until someone accepts.
Follow-up visits not forgotten
Patients due for a return visit get a reminder at the right time with slot options. The receptionist only handles special cases.
Administrative questions answered
Address, accepted insurance plans, exam preparation and consultation fees are answered with the clinic's official information.
Connect iClinic once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in iClinic, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in iClinic and what it cost, all on record.
Ready-made AI teams that use iClinic
Often used together with iClinic
Questions about iClinic and AI agents
Does iTeam integrate with iClinic?
Yes, through the iClinic API when it is available for your account, or through exported schedules and reports. The exact scope is confirmed in the diagnosis.
Does the agent read patient records?
Not by default. It works with the schedule and contact details. Access to clinical data requires explicit approval, follows Brazil's data-protection law (LGPD) and is recorded in the audit trail.
Does it replace the receptionist?
No. It takes over confirmations and repetitive messages so the receptionist can focus on in-person care and the cases that need attention.
