Kommo CRM integration for AI agents that qualify and follow up
Kommo, formerly amoCRM, is a CRM focused on selling through messaging, with a pipeline, automations and integration with WhatsApp, Instagram and other messengers. It is popular with small and mid-sized businesses that sell over chat. The agent uses Kommo through the iTeam app catalog to create and move leads, log notes and tasks, and read the history of each deal.
What AI agents do with Kommo
Qualification before the salesperson
The agent talks to the lead who came in through WhatsApp or Instagram, asks the qualification questions and fills in the Kommo fields. The salesperson receives the lead already at the right pipeline stage.
A pipeline that reflects the conversation
When the customer asks for a proposal or goes quiet for days, the agent moves the deal to another stage and creates the follow-up task. The sales manager no longer depends on the salesperson updating the CRM.
Summary before the call
Before a call, the salesperson asks the agent for the lead summary and gets the message history, objections and proposals in a few lines.
Reactivating lost leads
The agent filters deals lost on price or timing and proposes a follow-up message for each group. The sales manager approves the text before it goes out.
Connect Kommo once. The agents use it within your rules.
- In the app catalogAvailable in the iTeam app catalog, with the app’s own login and permissions per agent.
- Each agent gets the right accessYou decide what each agent can read or do in Kommo, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Kommo and what it cost, all on record.
Ready-made AI teams that use Kommo
Often used together with Kommo
Questions about Kommo and AI agents
Does iTeam integrate with Kommo?
Yes, through the iTeam app catalog, connected to the Kommo API with authorization from your company's account.
Does the agent replace Kommo's bots?
It can work alongside them. Kommo's bots follow fixed flows; the iTeam agent understands the conversation, checks other systems and decides the next step within the rules you define.
Who controls what the agent changes in the CRM?
You define which fields and stages it can touch. Sensitive changes, such as marking a deal as won, can require human confirmation.
