Kommo API: leads, contacts and chats with AI agents
The Kommo API (formerly amoCRM) gives access to leads, contacts, companies, tasks, notes and pipelines in the CRM, which is widely used with WhatsApp and other messengers. Sales teams and integrators use it. Access is through an integration created in the account, with OAuth 2.0 or a long-lived token.
What the Kommo API offers
Leads
Create, update and move leads between pipeline stages.
Contacts and companies
Register contacts and companies and link them to leads.
Tasks
Create tasks for owners, with a deadline and a type.
Notes and history
Record notes and events on the lead card.
Pipelines and stages
Query pipelines, stages and custom fields.
Webhooks
Receive events when leads, contacts or tasks change.
How to access the Kommo API
- With your company’s credentialsA private integration created in the Kommo account itself, with OAuth 2.0 (secret key, authorization code and tokens) or a long-lived token.
- Respect the per-second request limits in large syncs.
- Custom fields differ between accounts, so map them before you automate.
- Customer conversations contain personal data: apply your data-protection rules.
Official documentation: www.kommo.com/developers
What an iTeam agent does with the Kommo API
Qualifying WhatsApp leads
The agent reads the conversation, fills in fields such as interest and company size, applies the right tag and moves the lead to the qualified stage.
Lead distribution
The agent distributes new leads among reps by region and workload, creating the first task for each one.
Follow-up on cooling leads
The agent finds leads with no reply for days and suggests a re-engagement message for the rep to approve.
Daily pipeline summary
At the end of the day, the agent sends how many leads came in, advanced and were lost, with the most cited reasons.
From the credential to the agent at work, with approval
Create the integration in Kommo
In the account settings, create a private integration and generate the credentials, releasing only what is needed.
Vault and permissions
The keys stay in the iTeam vault. Each agent gets specific actions, such as creating a task without being able to delete leads.
Test on one pipeline
Start with a pilot pipeline, with approval on stage changes and an audit of every call.
Ready-made AI teams that use Kommo
Questions about the Kommo API
Is the Kommo API free?
In general, the API is available to active Kommo accounts, with no separate charge per call. Features can vary by plan, so confirm with Kommo.
Do I need to code to use the Kommo API with iTeam?
Not necessarily. iTeam's HTTP tool reads the API documentation and learns the endpoints, and the deployment team sets up credentials, permissions and tests with you.
Does the Kommo API access WhatsApp conversations?
The API works with leads, contacts, notes and CRM events, and there are specific features for chat channels. What you can read or send depends on the channel and on the current documentation.
