Customer service with AI agents
The Customer service processes iTeam’s agents take on with your team, with approval and a trail of every action.
WhatsApp customer service with AI agents that answer at any hour, check your systems and resolve orders and questions. A person takes over when needed.
See solution →Complaints and customer serviceComplaint management software: AI agents collect complaints from every channel, classify them, route them to the right team and chase the deadline.
See solution →Technical supportKnowledge base software with AI agents that solve level 1 support, collect the details of the problem and escalate to the right technician.
See solution →SchedulingOnline appointment scheduling: AI agents book, confirm and reschedule on WhatsApp using your team's real calendar. No phone calls and fewer no-shows.
See solution →Order trackingEcommerce customer service automation: AI agents answer order status, delivery time and returns on WhatsApp and your site, checking ERP and carrier.
See solution →Satisfaction surveysRun your CSAT survey with AI agents: they send CSAT and NPS at the right moment, read the comments and route every unhappy customer to whoever can fix it.
See solution →Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Clinic scheduling team
Patients book and confirm on WhatsApp, reminders go out on time, and cancelled slots are offered to the next patient on the list.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
