Webex API: what you can do and how to use it with AI agents
The Webex developer platform offers APIs for meetings, messages, spaces, people, recordings and bots, plus webhooks. Companies that use Cisco's Webex for internal and customer communication use it. Access is through a bot, an OAuth integration or an organization service account.
What the Webex API offers
Messages and spaces
Send and read messages in spaces and direct conversations.
Bots
Bot accounts that join spaces and respond to mentions.
Meetings
Schedule, look up and manage meetings.
Recordings and transcripts
Access to recordings and transcripts, depending on the plan.
People and organization
User data and the structure of the organization.
Webhooks
Events for a new message, a meeting starting and more.
How to access the Webex API
- With your company’s credentialsUses a bot token created in the developer portal, or OAuth 2.0 with a registered integration and scopes authorized by users or the administrator.
- Bots only see messages where they are mentioned or spaces they were added to.
- Recordings and transcripts can hold sensitive data.
- Use minimum scopes.
Official documentation: developer.webex.com
What an iTeam agent does with the Webex API
Agent as a bot in the team's space
The agent joins the support space, answers frequent questions and opens a ticket when needed.
Meeting minutes
With the transcript available, the agent writes the minutes with decisions and owners and posts them in the project space.
Scheduling on request
The agent books the meeting in Webex with the attendees and sends the link once confirmed.
System alerts in Webex
The agent receives alerts from other systems and posts a summary in the on-call space.
From the credential to the agent at work, with approval
Create a bot or integration
In the Webex developer portal, create the bot or the integration with the scopes it needs.
Store it in the iTeam vault
Add the token to the vault and set which spaces the agent works in.
Test in a pilot space
Start in a pilot space and expand after the team's feedback.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about the Webex API
Is the Webex API free?
API access usually has no separate cost. Features such as recordings depend on your organization's plan.
Do I need to write code to use the Webex API with iTeam?
Not necessarily. The deployment team configures the bot or integration and the rules for how the agent acts.
Does the agent join meetings?
The most common use is working with the calendar, messages and transcripts after the meeting, without joining live.
