Kiwify integration for AI agents
Kiwify is a Brazilian platform for selling digital products such as courses, e-books and subscriptions, with checkout, a members area and an affiliate program. This page is for creators who sell in Brazil. The agent uses the public Kiwify API with the account key and the sales webhooks to look up orders, refunds and students.
What AI agents do with Kiwify
Abandoned cart with a real conversation
When checkout is abandoned or a Pix payment is not completed, the agent messages the person on WhatsApp, answers the question about the product and resends the link. It does not offer discounts outside the rules.
Student support based on the order
Questions about members-area access, duplicate copies and the guarantee are answered by checking the real purchase in Kiwify. Refund requests go to a person with the history.
Launch read in real time
During a launch, the agent sends approved sales, declined payments and pending boletos every hour. The team adjusts its messaging with numbers in hand.
Affiliates tracked
The agent consolidates sales by affiliate and alerts you when a strong partner stops selling. The owner gets the list to restart the conversation.
Connect Kiwify once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Kiwify, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Kiwify and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Kiwify
Questions about Kiwify and AI agents
Does iTeam integrate with Kiwify?
Yes. iTeam connects through the public Kiwify API and webhooks, which iTeam's HTTP tool learns from the documentation.
Can the agent approve a refund?
Only if you allow it. The default is for the agent to prepare the case and a human to approve it, with a record in the audit trail of who decided.
Can I use it with Hotmart at the same time?
Yes. The agent can read both platforms and consolidate sales in a single report.
