Hotmart Integration for AI Agents
Hotmart is a platform for selling digital products such as courses, subscriptions and communities. Creators, online schools and companies that sell knowledge use it. The agent connects to the public Hotmart API with the creator's credentials to read sales, subscriptions and students, and it receives events by webhook.
What AI agents do with Hotmart
Recovering unpaid boleto and Pix
When Hotmart reports that a boleto or Pix (Brazilian payment methods) was generated but not paid, the agent sends a WhatsApp message with the right link and answers questions about the course.
Refund requests with retention
The agent receives the refund request, understands the reason and offers help or a switch to another class when it makes sense. If the student keeps the request, it follows the policy and logs it.
Student support
Questions about access, certificates and the members area are answered by the agent from the purchase data. Technical cases go to the team with the full history.
Daily sales dashboard by offer
The agent combines sales, refunds and canceled subscriptions by product and by affiliate, and sends the day's summary to whoever decides the next campaign.
Connect Hotmart once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Hotmart, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Hotmart and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Hotmart
Questions about Hotmart and AI agents
Does iTeam integrate with Hotmart?
Yes. iTeam connects through the public Hotmart API and the purchase-event webhooks, using the credentials of the creator's account.
Can the agent issue refunds on its own?
Only within the rule you set. By default a refund goes through human approval, and every action is recorded in the audit trail.
Does it work for subscription sellers?
Yes. The agent tracks renewals, failed charges and cancellations, and it can act before a subscription lapses.
