LiveChat integration: AI agents for website chat
LiveChat is website chat software used by support and sales teams to talk to visitors in real time, with tickets and reports. The agent uses LiveChat's public API with your account credentials to read and answer chats, transfer conversations and add tags.
What AI agents do with LiveChat
Instant first response
The agent answers common questions in LiveChat right away, such as delivery time, price and how things work, and calls a human only when needed.
Visitors qualified for sales
Visitors from companies that fit your profile get qualifying questions and, if it makes sense, a time slot with sales, already logged in the CRM.
Handoff without repetition
When it passes the chat to a human agent, it leaves a summary and tags in the chat. The customer does not have to explain again.
Contact reasons for the month
The agent groups chats by reason and shows what could be solved on the site itself.
Connect LiveChat once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in LiveChat, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in LiveChat and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with LiveChat
Questions about LiveChat and AI agents
Does iTeam integrate with LiveChat?
Yes. iTeam connects through LiveChat's public API, which iTeam's HTTP tool learns from the official documentation.
Does the agent pretend to be a person?
No. We recommend making clear that it is an assistant, and handoff to a human is always available. Every conversation is recorded.
Can it look things up in other systems?
Yes, such as a CRM, ERP or order system, as long as they are connected and enabled.
