Microsoft 365 integration with AI agents
Microsoft 365 is Microsoft's productivity suite, with Outlook, Teams, Word, Excel, SharePoint and OneDrive. Companies use it for e-mail, documents and collaboration. The agent connects through the Microsoft Graph API, with an app registered in the company's tenant, to work on authorized e-mail, calendars, files and channels.
What AI agents do with Microsoft 365
Shared inbox triaged
The agent reads the finance or sales mailbox in Outlook, classifies each e-mail, answers the simple ones and forwards the rest to the right person.
Meeting booked from Teams
Someone asks in Teams for a meeting with a customer, and the agent finds a common slot in the calendars, creates the invite and attaches the material.
Excel spreadsheet kept current
Reports that arrive by e-mail are read and consolidated in the Excel workbook on OneDrive or SharePoint, with no copying and pasting.
The agent as a colleague in Teams
The agent stays available in a Teams channel to answer questions about company processes and data, citing the source.
Connect Microsoft 365 once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Microsoft 365, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Microsoft 365 and what it cost, all on record.
Ready-made AI teams for this work
Management reporting team
Revenue, margin, pipeline and cash in one report, built from your systems, with a short note on what changed and why.
Inventory planning team
Stock, sales and lead times are checked every day. You get a reorder list per SKU and a warning about what is not selling.
Procurement and quotes team
Requests go out to suppliers, quotes come back into one table, and the approver sees price, terms and past orders before saying yes.
Logistics and deliveries team
Routes, drivers and delivery status in one place, with customers told about delays before they have to ask.
Often used together with Microsoft 365
Questions about Microsoft 365 and AI agents
Does iTeam integrate with Microsoft 365?
Yes, through the Microsoft Graph API. The deployment team registers the app in your company's Entra ID with the required permissions, and the iTeam HTTP tool uses the documented endpoints.
Does IT control what the agent can access?
Yes. The app permissions are approved by the tenant administrator, and in iTeam each agent has its own scope, human approval and audit trail.
Is it the same thing as Copilot?
No. An iTeam agent has a defined role and process, and it also works with systems outside Microsoft, such as ERP and CRM.
