Microsoft Exchange integration for AI agents
Microsoft Exchange is Microsoft's corporate email and calendar server, used in the cloud (Exchange Online, part of Microsoft 365) or installed on the company's own server. The agent reads, organizes and sends email and manages calendars through Microsoft Graph on Exchange Online, or through EWS on on-premises servers, in the mailboxes that are authorized.
What AI agents do with Microsoft Exchange
Shared mailbox with no stalled queue
The agent reads the billing or purchasing mailbox, classifies each email and answers routine requests, such as invoice copies and receipt confirmations. The rest goes to the owner with a summary.
Supplier invoice extracted from email
Invoice and bill attachments that arrive in Exchange are read by the agent and entered into accounts payable. Amounts that differ from the purchase order wait for approval.
Room and executive calendars
The agent books meetings on the executives' calendars according to the assistant's rules and reserves the right room. Conflicts are resolved with the assistant.
Migration with a mailbox on a local server
Companies with Exchange installed on their own server use the agent through EWS while they plan the move to the cloud. The automation keeps working after the migration to Graph.
Connect Microsoft Exchange once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Microsoft Exchange, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Microsoft Exchange and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Microsoft Exchange
Questions about Microsoft Exchange and AI agents
Does iTeam integrate with Microsoft Exchange?
Yes. iTeam connects through Microsoft Graph on Exchange Online and through EWS on on-premises servers, with consent from the Microsoft 365 administrator.
Does the agent read every employee's mailbox?
No. Access is limited to the authorized mailboxes, such as shared ones, through Exchange's own access policy.
Does it send email on behalf of executives?
Only if you allow it, and for sensitive senders the default is to leave the email as a draft for approval.
