Plugg.to integration for AI agents
Plugg.to is a Brazilian integration hub between online stores, ERPs and marketplaces. It syncs products, stock, prices and orders. The agent connects through the public Plugg.to API, using the account credentials, to read orders, products and stock and to track the sync status with each channel.
What AI agents do with Plugg.to
Order that never reached the ERP
The agent compares the orders received by Plugg.to with those entered in the ERP and flags any that fell behind, before shipping is delayed.
Different stock across channels
The agent checks that stock for each SKU matches across channels and points out the ones that could cause a sale with no product.
Sync error explained
When a product fails to publish to a marketplace, the agent reads the error from Plugg.to and says what to fix in the product record.
Sales summary by channel
Every day, the agent sends total orders and revenue per marketplace, with cancellations highlighted.
Connect Plugg.to once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Plugg.to, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Plugg.to and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Plugg.to
Questions about Plugg.to and AI agents
Does iTeam integrate with Plugg.to?
Yes. iTeam connects through the public Plugg.to API with your company account credentials.
Can the agent change products and prices?
It can, under the rules and approvals you define. Every change is recorded in the audit trail.
Do I need to replace the hub I already use?
No. The agent works on top of your current Plugg.to and ERP.
