Melhor Envio integration with AI agents
Melhor Envio is a Brazilian platform for shipping quotes and labels that brings together Correios and private carriers, used by online stores and small manufacturers to generate labels and track deliveries. It is relevant if you ship within Brazil. The agent quotes shipping, creates labels and checks tracking through Melhor Envio's public API, which iTeam's HTTP tool learns from the documentation.
What AI agents do with Melhor Envio
Shipping quote in the sales conversation
When the customer asks what delivery will cost, the agent uses the postal code and the product's package data to get a quote from Melhor Envio and replies with the delivery time and price options. The chosen option goes to the order.
Labels for paid orders
At the cutoff time, the agent takes the paid orders, picks the service by the agreed rule and creates the labels in Melhor Envio. Label purchases above a set amount wait for approval.
Proactive tracking for the customer
The agent follows tracking and tells the customer when the parcel is out for delivery. A parcel stuck for days becomes an alert to the logistics team before it turns into a complaint.
Shipping cost check
At month end, the agent compares the shipping charged to customers with the cost of the labels and shows where the store is subsidizing delivery. The report goes to finance as a spreadsheet.
Connect Melhor Envio once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Melhor Envio, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Melhor Envio and what it cost, all on record.
Ready-made AI teams that use Melhor Envio
Often used together with Melhor Envio
Questions about Melhor Envio and AI agents
Does iTeam integrate with Melhor Envio?
Yes. iTeam connects through Melhor Envio's public API, using your account token, and the exact scope is settled during deployment.
Can the agent spend my balance buying labels?
Only within the limit you set. Purchases above the approval limit or outside the usual pattern wait for a person's approval.
Does it work alongside my online store?
Yes. The agent can read orders from Nuvemshop, Yampi or your ERP and use Melhor Envio only for shipping and labels.
