Yampi integration for AI agents that support and recover store sales
Yampi is a Brazilian e-commerce and checkout platform, used by fashion, cosmetics and dropshipping stores to sell through their own store, recover carts and offer upsells. This page is for stores that sell in Brazil. The agent looks up orders, customers, carts and products through the public Yampi API, which iTeam's HTTP tool learns by reading the API documentation.
What AI agents do with Yampi
Abandoned checkout with real support
The agent talks to people who stopped at payment, works out whether it was shipping, the card or a question, and resolves it in the conversation. A coupon is only offered within the store's rule.
Pix generated but not paid
Orders with a Pix (instant payment) code generated and not paid get a reminder from the agent before it expires. If the customer prefers another payment method, it sends the right link.
Exchanges and returns within the policy
The agent checks the order's deadline and condition in Yampi, explains the procedure and creates the reverse logistics label when it applies. Cases outside the policy go to the team.
After-sales that drives repurchase
A few days after delivery, the agent asks whether everything went well and, for happy customers, suggests a complementary product. Complaints become priority tickets.
Connect Yampi once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Yampi, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Yampi and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Yampi
Questions about Yampi and AI agents
Does iTeam integrate with Yampi?
Yes. iTeam connects through the public Yampi API with the token of your store.
Can the agent refund customers?
Not without approval. Refunds and cancellations wait for a person with the authority to approve them.
Does it work with dropshipping operations?
Yes. The agent can match the Yampi order with the supplier's status and keep the customer informed.
