Employee self service portal with AI: HR answering in WhatsApp and Teams
The employee portal exists, but nobody remembers the password and the people on the factory floor have no computer access. HR gets the same questions every day about payslips, benefit vouchers and time clock records. Requests for letters sit for days in an inbox.
Employee support with AI, step by step
HR in the channel everyone uses
Employees talk to the agent in WhatsApp or Teams after verifying their identity. They install nothing and memorize no password.
Answers from company policy
The agent answers questions about benefits, time tracking, vacation and internal rules based on the official policies, and says where each answer came from.
Documents on demand
Payslips, annual tax statements and employment letters come out right away from the payroll system, sent only to the employee they belong to.
Requests that are tracked
Anything that needs review becomes a request with a deadline and an owner in HR. The employee follows the status in the same conversation.
Less repetitive work. More control.
- Employees served at any hour
- Operations and field staff with access to HR
- An HR team free of repeated questions
- Requests with a deadline and a visible status
Systems used in this solution
Ready-made AI teams for this work
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Employee HR help desk
Questions about time off, benefits and payslips get a correct answer from your handbook. Sensitive topics go straight to HR.
Recruiting and screening team
Each application is read against the criteria you set, with a written reason. Recruiters decide; the team books the interviews.
Payroll and timesheet team
Hours, overtime, leave and changes are checked every pay period, so the run goes out right the first time.
Questions about employee support with AI
How does the agent know it is really the employee?
Through an identity check defined with HR and IT, such as a registered phone number plus confirmation of personal data or a code, before any personal information is shared.
Does it replace our current HR portal?
It can complement or replace it. The agent uses the same payroll and time-tracking systems behind the scenes, and each employee chooses the channel.
Does it integrate with our payroll system?
Yes, with TOTVS RM, Senior, ADP and others, to fetch payslips, tax statements and employee data. TOTVS and Senior are Brazilian systems; Pontomais, a Brazilian time-tracking tool, is also supported.
What about data protection?
Each employee accesses only their own data, conversations are logged with restricted access, and the retention rules are set by your company.
